Terms & Conditions

This website is the property of ZOEL BEVERAGES BV.

Email address: contact@zoelbeer.com

VAT: BE 1037.539.615

The General Conditions as stated here apply to all products offered for sale on the zoel.beer or zoelbeer.com webshop and for all deliveries. Every order implies the general conditions of sale are accepted.

The customer has the right to inform the seller to renounce the purchase, without having to pay a fine and without having to state the reasons, within 14 calendar days following the delivery of the goods or the making of the deal.

Only Belgian Law applies to the General Conditions of the zoel.beer or zoelbeer.com shop.

The agreement between Zoel Beverages BV and the buyer is realised as soon as the buyer has accepted the conditions made by Zoel Beverages BV and agreed with them. The lack of a traditional signature does not affect the obligatory character of the offer and its acceptation.

Zoel Beverages BV has the right to refuse an order, to subject it to extra conditions — for instance for huge orders, orders placed by minors — when the order procedures have not been completely executed, or when previous orders have caused problems.

Zoel Beverages BV will always confirm the order by e-mail. As long as a confirmation e-mail has not been received by the customer, the order is not valid.

Payment of products bought at Zoel Beverages BV can exclusively be made by available methods of payment.

The seller remains the owner of the goods till payment has been completed.

To guarantee safe online payment and the safety of your personal data, transactions are conducted through the secure payment platforms Stripe or Paypal.

When payment is not made in due time, Zoel Beverages BV has got the authority to cancel the agreement immediately or to delay (further) delivery of the goods till full payment has been made.

The General conditions and the confirmation mails are always stated in the language of the website.

The delivery times stated by Zoel Beverages BV are approximately correct but are not ultimate deadlines. The ultimate delivery time is 30 days after receiving the payment.

In the case of temporary unavailability of a product, we will clearly indicate when it will be available again.

As soon as the goods have been delivered at the delivery address, the risk concerning these products is the purchaser's responsibility.

For deliveries abroad, the general conditions can be different.

You will be informed about shipping and delivery costs before your purchase is confirmed. If shipping costs cannot be calculated automatically, this will be mentioned and/or an estimation of the shipping costs will be forwarded.

We provide as accurately as possible information, images, oral information and price quotes concerning the goods offered and the main characteristics of the goods given by phone or e-mail. Zoel Beverages BV does not accept responsibility for advice it has provided, printing errors on the website or technical information provided by suppliers or manufacturers.

The products offered comply with legal standards and can be sold online.

The Belgian Bill of Law on Commercial Practice, the Information and Protection of the Customer of April 12 2010, states that the purchaser has a time for reflection of 14 calendar days for all products bought from Zoel Beverages BV.

This period starts as soon as you or someone assigned by you has received the goods. During this period we expect you to handle the goods and the package material carefully. The right to cancel the purchase is not possible when the product and the package material are no longer original, undamaged and/or unused.

When you want to cancel the purchase, you must inform us by phone or by letter within 14 calendar days following the day of delivery of the goods. Cancelling the purchase is not subject to any fines and a reason must not be given.

The goods must be returned to the following address: Oudebareelstraat 106, 9041 Gent, Belgium, at the very latest 14 days after delivery.

The goods must be undamaged, unused and unopened (in their original packaging).

The delivery date is the control date. All documentation, certificates of guarantee and packing materials must be added to the return delivery, as well as the number of your bank account.

Zoel Beverages BV returns the complete amount of the purchase, including shipping costs, within 30 days after the goods have been returned. If goods have not been returned in accordance with the conditions of the right to cancel, the amount of the purchase including the shipping costs, will not or not completely be returned. The product, in this case, remains your property.